About HeatCo

HeatCo are Australia’s specialist online bathroom and home heating store.  

About Us
Online Payment Security
Warranties & Returns
Orders & Deliveries
Trade Pricing and Accounts
Terms & Conditions and Privacy


1. General
The Terms & Conditions herein relate to the business of Heatco Australia Pty Ltd, ABN 16 613 418 518 ("HeatCo")

HeatCo operates as a Australian national online reseller of heating and cooling products, elements and controls including spare parts.

If you have any queries regarding these Terms & Conditions, please feel free to contact us:
Heatco Australia Pty Ltd

2. Governing Jurisdiction
These terms are governed in accordance with the laws of Victoria, Australia. All parties relying on these terms and conditions agree to submit to the laws of this jurisdiction. 

3. Severance
Where any provision of these terms is deemed either void, unlawful or unenforceable, that provision may be severed from the rest without it effecting the standing of the remaining provisions.

4. Links to other websites
This website may contain links to other manufacturers websites. Any link is only for the purpose of supplementary product information on the basis of best endeavours to assist the customer. HeatCo gives no warranty as to the accuracy or currency of such information provided by any third party.

5. Accuracy of information
All product information on this website is current at the time of publication, but remains subject to change without notice prior to sale.
HeatCo makes every effort to ensure that all information published is accurate, factual and complete. All visitors to this site must assume that any reliance of this information is at their own risk. Refer also 4.

6. Product availability
Products listed on this website are all available in stock.
HeatCo retains the right to either add, upgrade, change or discontinue any product on this website at any time without notice.  

7. Product Pricing
All pricing published by HeatCo is based on a cash sale transaction.

HeatCo cannot guarantee that published prices will still apply when customers choose to purchase through any selected outlets as they are independent businesses to HeatCo. This includes customers seeking trade credit terms.

8. Freight & Delivery
Please refer to our Terms and Conditions outlined separately within the Freight & Delivery section.

9. Brands, Trademarks & Intellectual Property
HeatCo operates as a reseller of various product brands but does not purport to hold any ownership rights to any brand that it sells.  
Information contained on this site including supplimentary information that is provided separately to customers on application will include information relating to products including (but not limited to): technical specifications, designs, drawings, data sheets, images and test results. All information remains proprietary to the manufacturer unless otherwise specifically stated.  

10. Limitation of Liability
Unless required by Australian law HeatCo will not be held liable to the website viewer or any third party for any damage caused directly or indirectly as a result of the use of this HeatCo website. 

11. Indemnity
You agree to indemnify and keep indemnified HeatCo from any liability or damages incurred as a result of your use of this website.

12. Trade Credit terms
All trade credit accounts remain subject to the Terms and Conditions contained within the HeatCo
Trade Credit Account application.  

13. Payment via PayPal and credit card security
Please refer to our Payment Security details outlined separately within the Online Payment Security section.  

14. Product Warranties and Returns
Please refer to our Terms and Conditions outlined separately within the Warranties & Returns section.  


15. HeatCo remains committed to the privacy of everyone who does business with us. Any information collected from customers by HeatCo, including that completed via application forms, will be treated by HeatCo as private and confidential and be managed with the at least the same degree of security and care that HeatCo manages its own commercial information and would expect anyone else to manage our own information.

16. This information is collected in both hard and electronic format via the normal course of our business, including: general correspondence, requests for information, account applications, trading and transaction records, delivery/freight forwarding records and website analytics. 

17. Whilst HeatCo retains information in the interests of sound record keeping (excludes credit card details), unless required by law or as requested by the person or entity that the information directly relates to, HeatCo will never otherwise disclose, share or sell any information, personal or otherwise.

18. Whilst HeatCo may add its customer details to a direct mail database, the customer will always be given a simple ‘opt out’ or 'unsubscribe' option to enable them to be quickly removed from such a list.